Frequently Asked Questions

Everything you need to know about getting your business online with Sun Cloud Hosting.

Getting Started

How does it work? +

It's simple: tell us about your business, we design your website, you review and approve, then we launch it. Most websites are ready in 5-10 business days.

Do I need to know anything technical? +

Not at all. We handle everything — domain registration, hosting, email setup, website design, and ongoing maintenance. You just tell us about your business.

What do you need from me to get started? +

Just your business name, address, phone number, hours, and any photos you have. If you don't have professional photos, we can help with that too.

Pricing & Payment

What's included in the monthly price? +

All plans include: domain name, hosting, SSL certificate, professional email (1 user + unlimited aliases), Google Workspace, and website updates. Here's what you get with each plan:

Starter ($299 + $49/mo): One round of updates per quarter

Business ($499 + $49/mo): One round of updates every other month

Professional ($999 + $79/mo): One round of updates per month

What if I need more website updates? +

Each plan includes a set amount of update time. If you need additional changes beyond your included rounds, we offer extra updates at $99 per round. Most businesses find their included updates are more than enough for regular content changes.

Can I add more email accounts? +

Every plan includes one professional email address with unlimited aliases (like info@, sales@, support@ all going to your inbox). If you need separate email accounts for team members, you can add them for $10/month each.

What's the setup fee for? +

The one-time setup fee covers the initial website design, development, domain registration, email configuration, and Google Workspace setup.

Can I upgrade my package later? +

Absolutely. You can upgrade at any time and we'll adjust your monthly billing accordingly.

Is there a contract? +

No long-term contracts. We bill monthly.

Do you offer discounts for annual payment? +

Yes — pay annually and get 2 months free.

Website & Design

Can I make changes to my website? +

Yes! Every plan includes update time. Starter includes one round of updates per quarter, Business includes one round of updates every other month, and Professional includes one round of updates per month. Need more? Extra updates are available at $99 per round.

Will my website work on phones and tablets? +

Every website we build is fully responsive — it looks great on desktop, tablet, and mobile.

Can I have an online store? +

Yes, our Premium package includes e-commerce functionality. Need it on a lower tier? Contact us.

Email & Google Workspace

What is Google Workspace? +

Google Workspace is a suite of professional business tools from Google. It includes Gmail with your own domain (you@yourbusiness.com), Google Drive with 30 GB of cloud storage per user, Google Docs, Sheets, Slides, Google Meet for video calls with up to 100 participants, Google Chat for team messaging, and even a built-in Gemini AI assistant. All included in your plan.

Why do I need a professional email? +

75% of consumers trust businesses with professional email addresses more than those using free email. you@yourbusiness.com looks more credible than yourbusiness123@gmail.com.

Can I access my email on my phone? +

Yes — Google Workspace works on any device through the Gmail app, web browser, or any email client.

How much storage do I get? +

Every plan includes cloud storage through Google Drive. With the Starter plan, each user gets 30 GB of storage shared across Gmail, Google Drive, and Google Photos — plenty of room for documents, emails, and files. If you need more, upgrading your plan or adding storage is always an option.

Support

What kind of support do you offer? +

Email and phone support during business hours. Premium customers get a dedicated account manager.

What if something breaks on my website? +

We monitor your site continuously. If anything goes wrong, we fix it — that's included in your monthly plan.

Do you back up my website? +

Yes. All websites include automatic weekly backups, so your data is always safe. If you're on our Business or Professional plan, we can set up daily backups on request for extra peace of mind.

Do you help with Google and online marketing? +

Basic SEO is included with every website. For advanced marketing services, contact us for a custom quote.

Still Have Questions?

We're happy to help. Reach out and we'll answer any questions you have.

Contact Us